Incident Management

  • Incident Management restores normal service operation while minimizing impact to business operations and maintaining quality.
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Roster Management

  • Roster management is the process of managing employee shift assignments, working hours, and leave.
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Schedule System

  • Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks.
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Cleaning Task

  • The system automatically creates pre-cleaning and post-cleaning tasks for that shift. These tasks are generated using the respective templates available with the application.
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