Incident Management

• Incident Management restores normal service operation while minimizing impact to business operations and maintaining quality.

Roster Management

• Roster management is the process of managing employee shift assignments, working hours, and leave.

Schedule System

• Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks.

Cleaning Task

• The system automatically creates pre-cleaning and post-cleaning tasks for that shift. These tasks are generated using the respective templates available with the application.